Terms & Conditions

1. Acceptance of Terms

By visiting or placing an order on Zilvers, you agree to these Terms & Conditions, our Privacy Policy, and Refund & Cancellation Policy. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or accessing with parental/guardian consent to use this website, purchase products, or place orders.

3. Account Registration

• To make a purchase, you may be required to create an account by providing accurate and complete information.
• You are responsible for safeguarding your account credentials and for all actions taken under your account.
• Zilvers is not liable for any unauthorized use of your account.

4. Products & Pricing

• All product descriptions, images, and pricing are displayed for customer convenience.
• We strive for accuracy; however, in rare cases discrepancies might occur. Zilvers reserves the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
• Prices are listed in Indian Rupees (₹) and may change without notice.

5. Orders & Acceptance

• When you place an order, you agree to receive electronic communications regarding your order.
• Zilvers reserves the right to accept or reject orders for any reason, including product availability, pricing errors, or suspicion of fraud.

6. Payments

• We accept payments through secure online payment gateways (Credit/Debit Cards, UPI, Net Banking, Wallets).
• By providing payment information, you represent and warrant that you are authorized to use the payment method.
• All payments are processed securely, but Zilvers is not liable for any payment gateway failures beyond our control.

7. Shipping, Delivery & Risk of Loss

• Shipping and delivery timelines are estimates only and may vary.
• Risk of loss for products passes to the buyer upon delivery.
• Delivery failures due to incorrect address or unavailability may result in additional charges.

8. Return & Exchange Policy

• Returns and exchanges are governed by our Refund & Cancellation Policy, which forms part of these Terms.
• Customized, engraved, or personalized products are non-returnable.

9. Intellectual Property

• All content on Zilvers, including text, graphics, logos, images, software, and trademarks, is the property of Zilvers or its licensors.
• You may not reproduce, distribute, modify, display, or otherwise use any content without prior written consent.

10. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Interfere with site security or functionality
• Post harmful or offensive material
• Attempt to disrupt or hack the site

Violations may result in termination, legal action, or reporting to authorities.

11. Limitation of Liability

• Zilvers, its directors, employees, and partners will not be liable for indirect, incidental, or consequential damages arising from your use of the website or products.
• Our liability is limited to the amount paid by you for the product.

12. Indemnification

You agree to indemnify and hold harmless Zilvers and its affiliates from any claims, damages, losses, liabilities, and expenses arising from:

• Your breach of these Terms
• Your misuse of the website or products
• Any violation of applicable laws

13. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.