Refund & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled only before they are dispatched from our warehouse.
• Once an order has been shipped or dispatched, it cannot be cancelled.
• To cancel an order, customers must contact us immediately via our official email or customer support number with order details.
• If the cancellation request is approved, the refund will be processed as per our refund policy.

2. Returns & Exchanges

We accept returns only in the following cases:

• The product received is damaged
• The product is defective
• The product received is incorrect or different from what was ordered

Return Conditions

• Customers must notify us within 24 hours of delivery by email or WhatsApp with clear photos/videos of the product.
• Products must be returned in original condition, unused, unworn, and with original packaging, tags, and invoice intact.
• Customized, engraved, made-to-order, or personalized jewellery items are non-returnable and non-refundable.
• Any product showing signs of use, wear, or tampering will not be eligible for return.

3. Refund Policy

• Once the returned product is received and inspected by our team, the refund will be approved or rejected.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original mode of payment only (UPI, Card, Net Banking, etc.).
• Shipping charges are non-refundable, unless the return is due to a Zilvers error (damaged/incorrect item).

4. Replacement Policy

• In case of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.
• Replacement products will be shipped only after the returned item is received and verified.

5. Non-Refundable Items

The following items are not eligible for refund or return:

• Customized or personalized jewellery
• Items bought under sale, discount, or promotional offers
• Products returned without original packaging or proof of purchase

6. Shipping Damage

• If your product arrives damaged, please share unboxing photos or videos within 24 hours of delivery.
• Claims without proper proof may not be accepted.

7. Contact Information

For cancellation, return, or refund requests, please contact us: